Support chat

Where it is

Support chat, bottom navigation → Chat (/#/support-chat).

How to write to support

1. Tap "New ticket" or "Click here to create a ticket"
2. Describe the problem
3. Tap "Next"
4. Send

Tabs

• Open, current tickets (active by default)
• History, all past tickets

Ticket limit

You can have up to 3 open tickets at once (counter 1/3).

FAQ

The "FAQ" link in the chat goes to /#/faq-help.

If Telegram is unavailable

You can use your subscription through the website dashboard, https://apps.edencore-net.work

When contacting support, include: device model, app name and version, exact error text (if any).